อินโดนีเซียแอร์เอเชีย AirAsia flights from Bangkok Suvarnabhumi Airport to Jakarta Soekarno-Hatta Intl Airport (BKK - CGK)

Our flight was delayed by 2 hours ,we were entitled to a free flight change but could not contact a human only a robot .Not happy. No complimentary water on board ,only warm tap water . Flight was good

It would have been better if I had ever taken this trip! But since I didn't and do not even have an international passport it is stupid to answer!

The plane ride was fine but was really cold on the plane. That was my only complaint. Also there was No Included refreshments. My biggest complaint is the gate changed 3 times all within 30 minutes and confused many people. I have very bad eyesight and disabled and the staff at the airport was rude. I usually bring my service dog with me to guide me but due to quarantine policy for dogs I did not bring my service dog. There was no one to help me every time I was told where to go and then it was a change again.