ลุฟท์ฮันซ่า flights from Bangkok Suvarnabhumi Airport to Helsinki (BKK - HEL)

Flight delayed from Salzburg to Frankfurt which left us 15mins to run across Frankfurt airport. The boarding could have been quicker at Salzburg . On arriving at Frankfurt it would have made more sense to get the passengers transferring to the Heathrow flight off the plane first and have another bus for remaining passengers, that would have given us at least another 10mins to get across the airport. It was very stressful and we were lucky to make the gate. Our family got split up en route with 2 out of 4 of us making it to the gate first and it wasn't clear whether the staff would wait for the other 2. I found this extremely stressful especially as the fault for the delay lies with Lufthansa. Additionally when checking into the flight the day before we were wait listed for the 2nd flight (FRA to LHR) through overbooking which was stressful and we only knew that we had seats shortly before the flight from Salzburg having checked in the day before. Additionally my 15 year old son was place in an emergency exit seat this delayed boarding as we were stopped at the gate in Salzburg for 5 minutes , delaying our already late flight. The ground staff were unable to resolve this as the flight was full and this was resolved once on the plane. The delay at the gate was unnecessary and we really should not have been booked into those seats. Quite a stressful time flying home ! Back

Flight delayed from Salzburg to Frankfurt which left us 15mins to run across Frankfurt airport. The boarding could have been quicker at Salzburg . On arriving at Frankfurt it would have made more sense to get the passengers transferring to the Heathrow flight off the plane first and have another bus for remaining passengers, that would have given us at least another 10mins to get across the airport. It was very stressful and we were lucky to make the gate. Our family got split up en route with 2 out of 4 of us making it to the gate first and it wasn't clear whether the staff would wait for the other 2. I found this extremely stressful especially as the fault for the delay lies with Lufthansa. Additionally when checking into the flight the day before we were wait listed for the 2nd flight (FRA to LHR) through overbooking which was stressful and we only knew that we had seats shortly before the flight from Salzburg having checked in the day before. Additionally my 15 year old son was place in an emergency exit seat this delayed boarding as we were stopped at the gate in Salzburg for 5 minutes , delaying our already late flight. The ground staff were unable to resolve this as the flight was full and this was resolved once on the plane. The delay at the gate was unnecessary and we really should not have been booked into those seats. Quite a stressful time flying home !

I had ordered a gluten-free meal through you I double triple checked that through you got screamed at by one of your representatives. She yelled at me and said that she had ordered the mail, she had chosen my seat, and made sure that all my baggage is were paid for. That was a lie. My experience with discover airlines in and of itself was GOOD but your representative was out of line did not do anything that she screamed at me and told me she did and I literally had to call the airlines myself to get my seat selected to double check on my gluten-free meal which still was not on board and to pay for my bags which I thought that I paid for all of them until I got to the airport and I still had to pay for my check back. So cheap flights I will never use you again.