The car itself.
When I received the car it was about 9pm. My flight was late. As if it was my fault I was told off by the AVIS girl who warned me that " this time I am not going to charge you extra". Believe me, after my experience when I returned the car back (30 days later) there is not going to be a "next time". So when I brought the car thirty days later (by the way I washed it and hoovered it before returning and payed about $15 for the procedure; and I was told: "Oh, you didn't need to do it!". On the other hand, I had some $2 lack of petrol in the tank. She made it a big deal, so I just gave her 5 new belarusian roubles cash on the spot to make her happy. The last but not least: she called my husband in England the day before my returning the car. He clearly told her that the time of my registration is 10am and somebody has to be there at 9.30. Nobody was there at 9.30. When I called her she told me to take the car to the free parking. With my heavy luggage????? And then walk with my luggage about kilometre back? Or I can leave the car in the front of the airport but she will charge my card for the parking. I wouldn't trust anyone with the attitude like hers to charge my card anything. I was distressed, tearful. I was trying to find a left luggage facility but it was in the basement with no lift so I gave up. Finally I found a young girl who was taking the same flight to London and asked if she could look after my suitcase (she agreed, to my amazement!) So when I was at the barrier to leave the airport to go to the free car parking and walk all the way back I received the telephone call from the AVIS girl. She said that she was in the office and I can return the car. So didn't she tell me to wait for her for 10 minutes and made me run around like a headless chicken? Awful experience! Never again!!!!