The men at the pick up office in Toronto was very accommodating and friendly. I received an upgrade based on my needs (I didn’t realize I couldn’t rent a GPS for a one way trip) so he offered to print a map...then suggested I take another vehicle which had an navigation system included...., things kind of fell into place and I really appreciated that.
In person the service was excellent. But it was impossible to get answers on the phone prior to pick up which would have eliminated some unknowns and some stress. When trying to reach the pick up office directly I was put through to a main hotline and received no help or useful information, which would have helped my trip go smoother.