For the sales person not to push so hard for insurance.
6.0
Okay|Dec 2018
They didn’t have any mid-size suvs—the class we had reserved. Tried to rent us large 10 passenger van instead, which was unacceptable. Eventually manager became involved and we settled on Ford Galaxy which they told us was our only other option without paying much more.
7.2
Good|Sep 2018
Car rental facility, once you find it, is pretty close to the terminals, with rapid bus service.
Dropoff procedure at Manchester Airport was slow (10 minutes to get car checked in, due to understaffing) and not terribly friendly.
10.0
Wonderful|Aug 2018
Very friendly customer Care
You should have more desks for dealing at Manchester airport
5.6
Fair|Jul 2018
No queue.
Agent was nitpicking at drop off. He focused on Minor wear and tear I could not even have seen at pickup because the car park was too dark. I was not charged, but it made me feel very uncomfortable and delayed my departure.
2.0
Poor|Jun 2018
I’m from the US and when the car was returned 30 min late because I was lost, I was charged another day’s rental. Plus, the insurance rates are too high! I will not rent from Hertz again!