I made a reservation to rent a car and i received an email that confirmed my reservation, when i went to pick up the car, the lady from europcar told me that the reservation wasnt in her sistem and that she had no cars to rent me. I had already payed the reservation and the insurance. I was a mess, Im really angry beacuse I had to pay 400 euros to rent another car in a different agency, and it was in christmas so there were no cars left.