Cordial relationships with all agency personnel. The woman who set up the original rental in Paris, Laurie, was particularly helpful. When we went to an office in Avignon to extend our rental, the man who assisted us was also excellent. The rental chap in Perpignan was also very helpful. The ease with which we extended our rental was particularly appreciated. Above and beyond that, the car functioned well. We appreciated the upgrade when our requested car was not available. We will definitely rent with Europcar again as we continue our travels.
One slight problem occurred on our initial day. Despite the thorough briefing by the Paris team, they neglected to take into account the fact that many innovative features of newer model cars are unknown to many drivers. In this case, the Audi's automatic start/stop feature caused me some initial consternation. On the highway it was fine, of course, but in city traffic, it was anxiety producing. I was prepared to return the car the next morning, but Googled the problem and learned about the stop/start feature and the easy switch to the manual setting. All was well from that point on.
