Top rental agencies in Downtown, Phoenix
Fox
5.0
Fair1368 reviews•1 location
Overview
Cleanliness
5.8
Comfort
5.6
Overall
4.5
Pick-up/drop-off
4.1
Value
5.3
Recent reviews
2.0
Poor|Feb 2021The staff was nice once we waited in the 2 hour line
Worst line and wait I have ever had to endure when renting a car
8.4
Very Good|Oct 2020Yes and yes
everything was good as it should be
10.0
Wonderful|Sep 2020Yes Rosalia was especially nice and friendly. The gentleman at pick up was very nice also. It was a very good experience. I’ll choose Fox again in the future!
Nothing
8.8
Very Good|Sep 2020Staff was good.
The drop off and pickup area is a little hard to navigate but the process was really smooth otherwise.
8.4
Very Good|Aug 2020The staff was considerate, kept us posted and friendly.
The checkout using the credit card system was extremely slow. I was in line for one and a half hours.
6.0
Okay|Feb 2020Best price
It took an hour and 45 minutes to pick up the vehicle. And although the Corolla only had 29K miles on it, it was very noisy
1 out of 456
Fox Locations in Downtown
1805 E Sky Harbor Circle South
+1 602 783 1524
Alamo
8.8
Very Good311 reviews•1 location
Overview
Cleanliness
8.8
Comfort
8.9
Overall
8.8
Pick-up/drop-off
8.9
Value
8.2
Recent reviews
10.0
Wonderful|Apr 2023Alamo did great. The airport signage could have been better on the train platform in terminal 3 to find the rental car area and why the soooooo long route back to the rental car return? Who designed that route!
6.0
Okay|Apr 2023Should've got a larger car
10.0
Wonderful|Sep 2023We needed a large vehicle to accommodate 6 of us and luggage while visiting the Grand Canyon and Sedona. The car rental experience was great and the car was comfortable for all. Thanks Alamo!
10.0
Wonderful|Jul 2023I do not have anything negative for the experience.
10.0
Wonderful|Jun 2023Nikki at Alamo customer service in the airport provided exceptionally good service related to our damaged tire/tire replacement!! Otherwise the entire experience was exactly what I expect from car rental - easy to pickup and dropoff, no concerns, top quality vehicle at affordable price. Thank you Alamo!
2.0
Poor|May 2023More payment modes. Bigger signage at the parking area.
1 out of 104
Alamo Locations in Downtown
1805 E Sky Harbor Cir S
+1 844 370 9817
Enterprise Rent-A-Car
8.7
Very Good203 reviews•3 locations
Overview
Cleanliness
8.6
Comfort
8.8
Overall
8.7
Pick-up/drop-off
8.8
Value
8.5
Recent reviews
10.0
Wonderful|Mar 2023We had a great experience renting a car from Enterprise . This includes both picking up and dropping off ! Jocelyn and Bennett were informative , prompt and efficient in getting us through the process . Its people like them that are a key to Nationals success ! Keep up the good work and customers will choose National !
10.0
Wonderful|Mar 2023The check in was a bit long. Self-serve kiosks were offline.
8.0
Very Good|Apr 2023Enterprise reps Lindsay and Shelly were very helpful with my experience
10.0
Wonderful|Feb 2023We were matched with the same vehicle that we drive at home. No need to learn the controls on a different model of car. The staff were very helpful.
10.0
Wonderful|Jan 2023The professionals at this enterprise were amazing. They were incredibly professional, kind, and offered many ideas for things to do in Phoenix.
10.0
Wonderful|Dec 2022Staff was very patient with holiday crowds.
1 out of 68
Enterprise Rent-A-Car Locations in Downtown
122 North 2nd Street
+1 602 253 9322
1225 S 7th St
+1 602 257 4177
1805 E Sky Harbor Cir S
+1 844 816 4387
Advantage
6.1
Okay274 reviews•1 location
Overview
Cleanliness
6.5
Comfort
6.5
Overall
6.0
Pick-up/drop-off
5.6
Value
6.1
Recent reviews
8.4
Very Good|Jan 2020The car smelled like cigarettes. Everything else was very good
5.6
Fair|Dec 2020drop off was confusing since this was my first time.
Freeway exits could be clearer
8.0
Very Good|Dec 2019Good prices and easy return process
Super long, slow moving line at pickup and service with a smile was non existent.
7.6
Good|Dec 2019staff was helpful
if you book through a third party it's impossible to amend your reservation. It would have been nice if there was some ability to do this
8.4
Very Good|Oct 2019The front desk guy was very cordial.
The line to pick up the car was very long and only two guys working at desk. Pretty much ruined all the positives of the experience.
2.0
Poor|Aug 2019OK
When I rented/and paid the car via Kayak, it was noted as "unlimited" miles BUT when I picked up the car, I was told there was a 250 miles limitation per day.Therefore, at our scheduled pick up the vehicle time of 10 PM, I did not have other options but to rent the same vehicle BUT twice the cost!
1 out of 92
Advantage Locations in Downtown
1805 E. Sky Harbor Circle South
+1 602 252 4935
Budget
6.0
Okay234 reviews•1 location
Overview
Cleanliness
7.2
Comfort
7.2
Overall
5.9
Pick-up/drop-off
5.8
Value
6.2
Recent reviews
10.0
Wonderful|Jul 2023Availability and easy to rent. The car I got seemed not be cleaned in and out.
10.0
Wonderful|May 2023It was great
2.0
Poor|Apr 2023The wait to pickup a car was more than 3 hours. I left and went to another company, was out of there in 15 minutes. Budget did nothing to get the line moving quicker, they didn’t even communicate with anyone. 3 hours!!! And it was like this a few months ago too. Never again.
10.0
Wonderful|Apr 2023The Kia minivan did very well overall. Wish it had better brakes. But budget gave me a great price and no hassles
4.0
Mediocre|Apr 2023The checkin process was extremely slow, they didn’t have the cars and they were understaffed. The person manning the desk was there by herself and doing the best she could.
2.0
Poor|Mar 2023Literally 40 customers in line with 3 reps to help Lady told me she waited 50 minutes in line Not acceptable to me, booked a car with a competitor
1 out of 78
Budget Locations in Downtown
1805 E Sky Harbor Circle South
+1 602 261 5950
E-Z Rent-A-Car
113 reviews•1 location
Recent reviews
8.0
Very Good|Jun 2017The car had low miles which was great. Very comfortable to drive and ride
The wail, over 40 minutes, to see an agent to start the rental process.
9.6
Wonderful|Jun 2017The gentleman that checked us in was very nice, check out was smooth and quick
The line was extremely long, 2 member behind the counter for at least 20 people waiting. There was another employee there not helping customers check in. I'm not exactly sure what she was doing. Once a 3rd member came to the counter things moved much faster.
2.0
Poor|May 2017N/a
They didn't have my car for me at 6:00am when it was reserved. They told me to sit and wait for 2 hours because staff went home sick. I went next door to Enterprise and they helped me right out.
10.0
Wonderful|May 2017The overall ease of reserving, checking in and out and the quality of the ride.
Hard sell to upgrade.
7.6
Good|Apr 2017At the car pick up place I noticed that the mystery vehicle I was rented seated 7 passengrs, way too big for me, one person. The car check out person did exchange the vehicle for a small sedan which was perfect. All vehicles were new, clean, and this part of the rental was easy.
I waited in line for a full hour, standing in line with thirty other people, to get to the counter to rent my vehicle. This was inexcusable. There were two customer service people behind the counter and it took about 10 full minutes per person to check out a car. This was after several hours of travel and I was anxious to get out of the airport and to my condo in the Phoenix area. Incidentally, my check out person had a cold and kept wiping his nose with his hand. Am wondering if he was contagious. You really need to hire more Advantage/E-Z Rental customer service agents to service the renters. Everyone in line was complaining about the wait and I did mention it to my agent who basically did not reply.
5.6
Fair|Apr 2017Car was new and nice. Price was competitive.
After a long flight the last thing you want to do is wait for a car. We had to wait in line for about 45 minutes and they ran out of cars right after we got ours. Can you imagine landing, waiting in line for 45 minutes and then being told, sorry, I know you have a reservation but we can't honor it. That happened to about twenty people that I saw.
1 out of 38
E-Z Rent-A-Car Locations in Downtown
1805 E. Sky Harbor Circle South
+1 602 252 4935
Avis
7.1
Good50 reviews•1 location
Overview
Cleanliness
7.7
Comfort
7.9
Overall
7.0
Pick-up/drop-off
7.4
Value
6.7
Recent reviews
10.0
Wonderful|Jul 2023Very efficient process to pick up the car. I was given a very comfortable SUV at a fair price. No complaints whatsoever.
8.0
Very Good|Mar 2023They did not have the Camry I booked, so they gave me a Cadillac instead. Pick-up and drop-off was easy.
4.0
Mediocre|Oct 2023They offered me an “upgrade” for a way bigger car than I need. I told them we were only two people and didn’t need anything big. They kept misting on the upgrade. It was past midnight and I was very tired and just wanted to get to the hotel, otherwise I would have returned the car. Ended up spending too much money on gas too.
2.0
Poor|Sep 2023Everything could have been better! Avis was a total disappointment from the moment I picked up the car in Phoenix. I got charged more than I was quoted, I was given a smaller car. I had a death before driving back to El Paso. I needed to return the car in Tucson instead of El Paso and I was told I would be charged more. I was returning it on the right day, I offered to provide a death certificate and/or any other paperwork to help with the return at a different drop off. NOBODY was willing to help me!!!!!!!!! It was an unexpected death and I needed someone to help me. I was charged over $300 for one day. So sad that a company takes advantage of people in their time of need. NEVER WILL I RENT A CAR FROM AVIS!!!! WILL TELL ANYONE TO NEVER RENT ONE WITH THEM EITHER!!!! I HAVE NEVER ENCOUNTERED SO MANY RUDE, UNUSEFUL PEOPLE IN A COURSE OF 24 HOURS.
10.0
Wonderful|May 2023fast and good service
10.0
Wonderful|May 2023They were very friendly at the checkout counter at AVIS.
1 out of 17
Avis Locations in Downtown
1805 E Sky Harbor Circle South
+1 602 261 5900
Dollar
84 reviews•1 location
Recent reviews
9.6
Wonderful|Sep 2017Easiest and fastest experience I've ever had...
5.6
Fair|Sep 2017The windshield was very dirty which made it difficult to see at night.
5.6
Fair|Sep 2017The car was clean and well maintained.
The price ended up being twice what was advertised on Kayak. The agent at the counter charged my card and finished out my ticket before even explaining the charges. When I asked about them, he was unable to satisfactorily explain them. I felt like my questions weren't important and the agent wasn't prepared to answer them.
8.0
Very Good|Aug 2017After flying across the country (Syracuse to Phoenix) we arrived to pick up our car and was told they didn't have any and that it could take a few hours to get. The first gentleman was very nice and apologized. He even suggested we check with their competitors. We did, with no luck, so went back to Dollar and the second man was rude and showed no interest in helping us. With no other options, we went down to check in and wait. Luckily, it wasn't long before a car became available. My issue was that I made this reservation months in advance. Dollar should be ready to accommodate those reservations even if that means going to another one of their locations and picking cars up.
8.4
Very Good|Jul 2017Everything was as it can be expected. Low mileage car, practically new. Friendly customer service even at the late time of pick-up.
No car as pre-ordered was available, rental was then covered by a different but associated rental company, in our case Thrifty. Available car was the bare-bone basic model.
10.0
Wonderful|May 2017We liked that we were able to pick it up in PHX and leave it at LAS. The car was clean and very efficient on gas.
Not just this one but ALL car rental places try to sell extra insurance for when the car would be out of service in case of an accident. Why not just charge more and stop this ridiculous practice? . Most people have insurance or credit cards that cover in case of accident.
1 out of 28
Dollar Locations in Downtown
1805 E Sky Harbor Circle South
+1 866 434 2226
Downtown Car rental FAQs
What is the best rental car company in Downtown, Phoenix?
With a rating of 4.8/10, FOX is the best car rental company in Downtown, Phoenix according to our users.
Can I rent a car for a month at Downtown?
Yes, cars are available to be rented out for an entire month at Downtown.