Cheap Car Rentals in South Mountain, Phoenix

Pick up was frustrating as the staff was unable to answer any questions as their was response to everything was "I don't know". However, the car was great and the drop off was super easy.

The person at the pick up counter was really kind, but I don’t like that they outsource their call center. It made communication really difficult. I also found that there were hidden fees attached even though I had already paid for coverage and the rental online.

Car was good and easy to check in and out.

The lines at the pick-up facility in PHX were very long. Took an hour to see an agent. More staff was brought in to assist which made the lines move faster. Once in the garage there was another line to be assigned a car, another 30 minutes. Staff in garage was obviously working as fast as they could and overwhelmed. I ordered a standard car the attendant offered a small Honda and said that was a standard option. When I mentioned the car was to be similar to a VW Pasat she said that was, She was done with me at that point and said I could "Just wait in line again for another car option". I was then offered approached by another staff member and was offered a truck and was taken to one that already had a guest in it. I was then taken to another section of the garage and choose a Volvo. I felt sorry for the attendants as they trying their best with a crazy busy situation.

Long wait when picking up , everything else was fine.

Since I picked up my car just before the Superbowl-Event it was very busy. So I got a visibly damaged Ford Mustang. That´s not good for a "show-car" :( I rented the car via Budget but it was placed in the AVIS area. So it was way hard to find. Return was easy.

The pickup was atrocious. I was in line for almost an hour and a half.

I like when I signed for the vehicle I wanted, I only had to go to the slot of where the vehicle was parked, it was very easy and simple to be able to find the vehicle and just drive out, rather than just to line up again to wait until an attendant gets the vehicle for you after lining up to sign for the vehicle, which was approximately 35 mins wait.

Line to pick up the car was awful. Pricing is outrageous with all of you guys these days . .