Cheap Car Rentals in Phoenix

takes way too long to check in after making reservations online. People use the convenience of booking online to skip the long lines and waiting time! Not impressed with Alamo at all. Way over priced for a SUV that was very uncomfortable for the entire family.

Extremely friendly and helpful staff at the PHX rental car center!

Check in and drop off was very efficient. Shuttle bus to terminal was slow but that’s not Alamo fault.

They had my car ready when I got there - clean, well maintained, and gassed up, Polite, courteous, and helpful workers were ready and attentive on pickup and return. Can’t get much better…

They took my reservation but had no cars

Much better experience than renting from one of those random companies you’ve never heard of just because they’re the cheapest. Had another car booked with a different agency but then found a car with enterprise for less so switched. What I did not realize was that it was at an off-airport location and cost me a $30 Uber ride to get to. That was pretty frustrating as it immediately negated the money I had saved given that I’d have to do the same thing coming home. However, the gentleman working at the rental center when we returned the car refunded us the money we had to spend on the Ubers which was unexpected but incredibly welcome and generous as it was not their fault but mine for not noticing. Just very pleasant customer service experience and would recommend

The guy who gave me the vehicle was too good at his job. What I mean is that he explained and explained and explained till I was almost late for my appointment. The window blades were wrecked Something was wrong with the vehicle. It felt like the front tired axis might break in half. Steering was bad The cloth seats were dirty Was hot getting into the car Not nice

Need to be more nice to a person when there trying to get home, i am a loner sorry

I had a reservation but they did not have a car available for me

The vehicle had the oil filler cap off of the engine and placed on the top part of the engine compartment below the front windshield, registration was expired as well as the plate tags. Have pictures to prove it. As a matter of fact all of the California cars had expired plate tags

I booked a seden similar to Toyota Camry like because of good gas mileage. But, they didn’t have a seden that I wanted and gave me an suv instead without charging. I was also surprised by hidden fee of 30% of city tax!!! If I knew there were that much of taxation i wouldn’t rent a car and hired uber instead. $414 for a week of rental car on estimate was a joke. I ended up paying almost twice of what they quote on. Not happy with false advertisement.

such a rip off

A manager observed my dilemma, came to the rescue & drove me back to the airport, found wheelchair assistance for me and even got my bag checked - all during a situation when I could have missed my flight on this 115 degree day. She was amazing. I think her name was Elaine.

This is the first time I booked the car through Kayak and it was bad. I had to rent Uber for 50$ to get my car. There was nothing said about getting the car in Downtown and no shuttle from airport. It was horrible. I will never book through Kayak again.

I searched for our car rental reservation at the Phoenix Airport location. I didn't know unitl we arrived that the rental was at a different Phoenix location. The Hertz staff at the airport was helpful, informing us to grab an Uber, which would be cheaper than the airport taxes. Our reservation was for a 5:00 p.m. pickup. We arrived just about 30 minutes after that at the off-airport site. They closed at 5:30 p.m. Actually, we think they closed early. The woman refused to answer the door. I chased a man down in the parking lot who told me that there was no way they were going to rent to us and that we needed to seek a refund. Then they disappeared. This left us stranded in Phoenix. We paid for another Uber back to the airport after learning from Hertz that because we had gone though Kayak they would not be able to refund the prepaid rental. They did say they'd honor the price we'd paid at the airport (in addition to what we'd already paid). At the airport, they did honor the price, but we ended up paying an additional $100 in taxes and fees. So, at this point, we paid $140 more in Uber fees and taxes, etc. without a refund. Kayak had no mechanism in place for obtaining a refund for anything other than flights. So we paid twice for the same car. We have filed a dispute with our credit card company and have every intention to never use Kayak again. Hertz presents a different issue because the airport staff was great while the satellite staff was abysmal.

This location didn’t have cars available. I waited 2 1/2 hours! The staff was very friendly and professional; however this is apparently a regular occurrence at this location.

No one wanted to wait on me and I had ordered for another driver with me and I was told no I didn’t and no one there was friendly and they all seemed mad at the world and they did not want to wait on us and we were there for almost 2 hours waiting to get in our car rental. Not very a very nice place. I will find somewhere else to rent a car from next time

I waited three hours for a car! They claimed they ran out of cars yet their lot was full of cars, they had just run out of economy cars and refused to upgrade people to get them on their way. At one point there was no one working at the counter even though there were 10 of us waiting in the lobby. The staff didn’t even act as if they cared that we were all wasting so many hours of our time. One woman there waited 4 hours! When they finally said they had a car for me they said it had to be cleaned which took an additional 45 minutes. A very Infuriating experience.

My reservation was transferred "off airport" without my knowing it. I had to take a Lyft ($30) to the other Hertz facility. Once there, I was informed that there were no cars ready for me in spite of my reservation (insert Seinfeld joke here). After waiting an hour I was finally given a vehicle. I then called Hertz to see about being able to return the car to the airport and was told that because the rental was pre-paid (via Kayak) I couldn't do that. Another $30 Lyft ride. I won't use Kayak again for car rentals.

excellent pick up and drop off.

The employee that helped us was wonderful. I didn’t get his name but he was great. We were very tired from traveling and I thought I had a reservation but he couldn’t find it. Instead of making it a problem he just asked what I needed and found a car that would work. It was very easy and he was great.

I got to Avis at Airport. They told me my rental was in the city. I paid a lot more for my car at the airport. When I booked, I requested car at PHX airport. How did I get one in the city? Switcheroo ! Bad bad bad Kayak! Never again.

This location was overwhelmed when I arrived to pick up the rental, was overwhelmed when I dropped off the rental, the people handling drop off were rude and too busy to offer directional assistance on my first time in AZ. The counter people upgraded me when I did not ask to be upgraded. They then charged me FULL PRICE for the upgrade and not the agreed upon amount from the website. The car's exterior was filthy with the mirrors and windows being so spotted that they were difficult to see through. The counter was/is severely understaffed.