Cheap Car Rentals in Indianapolis

Staff were are fantastic. Great customer service experience.

Great service from the Castleton Enterprise team!

Arrived to see a sign on their door stating that the parking lot was going to be blacktopped that afternoon and customers wouldn't be able to leave our personal vehicles on the property. Confirmed this with the clerk inside, who shrugged at me when I asked where I was supposed to leave my car. "Sorry, but you won't be able to park it here". No provisions or alternate arrangements made, just "figure it out". Maybe I could have done that if I'd been called prior to arrival to let me know about the parking situation, but they didn't bother to do that. It's like they didn't even think it would be an issue. This isn't an airport location, so surely some percentage of their customers arrive in personal vehicles that they need to park. I ended having to cancel the reservation and take my own car on the trip; the very thing I was hoping to avoid by renting, as it has no AC or cruise control. Very poor service, and I won't be making another reservation here.

When I showed up they had no cars available and tried to send me 40 minutes away to get a car. When I tried to go to a more convenient location they said it would cost $150 extra.

Very long wait at counter. Payless/Avis only had one person at counter for over 25 customers. The wait was in excess of 45 minutes. Car was not clean, needed maintenance and was fairly old for rental car.

Went to pick up our rental, not even 2 hrs after having it all dash lights come on and it says malfunction, so my husband was at work and I went to take it back the guy was rude as ever talking about well he need to be here even though I had the contract and him on speakerphone while I’m at the counter. So then I have to go back up there again the next day for them to tell me they have no cars they had to upgrade the class so I went from a full size sedan to a Toyota 4Runner but what they seemed to have left out was that is be charged double my rental agreement daily.. very upset

There was a long wait for car pick-up. More staff was needed.

Everything was great except for having to wait nearly an hour in line to get to the rental desk (not enough employees):

Great all around!

Easy process, great car, friendly staff!

We rented a 15 person van and was given a 12 person van and when we told the guy at drop off we had the wrong vehicle, he replied with "oh, ok. Do you want the 15 person van now?"

Fast pickup and delivery. Good car. Excellent experience.

I asked and PAID for a mid sized SUV. That’s not what I received. I received a small SUV; the attendant at the car rental counter even said it wasn’t mid-sized. In addition, waiting in line for 45 minutes to get the car was annoying. Not enough people were working at the car rental desk. But the amount of money I spent on medium sized SUV — compared to what I got — is absurd and I’m never renting through Kayak or Dollar again.

It was not all Thrifty's fault. My Delta flight out of DSM was delayed so I missed my connection in ATL. That didnt get me into Indianapolis until 1:30 am. All car rental personnel had gone home. I immediately called Thrify and they told me I had to contact Price Line and they said they would look into refunding me. I had tried to let them know of the delay earlier in the day on their automative answering system but got no response. I walked out to the car lot and found an Avis employee that helped me out. So if you can help make sure Price Line refunds me, I will continue to use Kayak. Thank You Darrin Lynd

I made a reservation for a car through kayak back in March at this location. When I went to pick it up at my scheduled date and time, they informed me that the over $500 I had already put down was nowhere to be found and that this happens frequently with kayak (who uses CarRentals.com). They just don’t forward your money to the vendor. They made me a reservation for a car, but did not forward my money to Thrifty. Additionally, I waited in line for more than an hour to find this out with no explanation about why the waits were so long. The staff were clearly stressed and overworked and I was not the only person having issues at the counter. Another person and their family stood at the counter for no less than 45 minutes. No one got away from that counter in less than 15 minutes and nobody was telling the Gold members they could leave the line and go get a car. A Gold member stood behind me in line and was not told he had special privileges until he was nearly at the counter, which made me upset for him! The places was incredibly disorganized and the staff was under trained and stressed. They were just trying to get through people and were not kind or good at explaining anyone’s issues. I would literally never rent from this location again even if my rental had gone off without a hitch when I got to the counter. Waiting more than an hour to unsuccessfully pick up my reservation was ridiculous, and the explanation I was given at the time made 0 sense and I had to piece it together with a friend after I was told to get OUT OF THE LINE and figure out my issue on my own. Just absolutely horrible. I might change or update this review if I ever get a refund of the money I paid in March for a car I was unable to pickup from this disorganized, overbooked location.

The services I received were poor and unexpected. The gas tank was half filled when I picked up the car, but I filled it upon return The price at hire was increased on my bill and there was no explanation as to the increase. This practice is wrong and unfair to customers. Thank you.

Long line at pickup, pleasant agent. Car had not been cleaned. Car shakes at 60 MPH and above so obvious problem with wheel balance and/or alignment. A/C worked but not real well. Return was very efficient.

Very easy check in and out, gave me a nice clean car, it's all good

What a joke! Booked a car online and received a confirmation that it was reserved. It even said no further contact required just turn up and pick up your car. So we turn up and there is no car available. It was a last minute booking and the car was urgently required and the lack of it caused a great deal of stress and unnecessary hassle. I would never use Hertz again and would think twice about using your service again. An awful experience.

Y'all need to put on your website that a Chime Credit builder card isn't accepted so I didn't have to waste all that time.

It was a small office away from the airport and the folks there provided fast, friendly assistance.

Car was nasty, smelled like smoke and had sticky stuff all over the car. Told them about it and they said sorry it was not cleaned. And closed early

The car had not been cleaned, even in a limited way. Straw wrapper and drink ring in the drink holder, crumbs and fries in the seat crack, dust on the dash. Absolutely for sure had been smoked in. Pretty great for only $270/day. 👎🏻

No hassle. Not pushy with the insurance or other up sells.