Car look like it hadn’t even been cleaned In many uses… Deposit fell off after a couple days but now there’s $100 charge for no reason that is still pending and has been for four days
Hertz called me and canceled the transaction. They said they had no cars to rent.
Locations listed online were impossible to find, and in a few cases didn’t exist/were incorrect. Called over a half dozen times and not a single time did I get through to an actual person and not just because I didn’t hold long enough but because eventually the calls would disconnect themselves!
What a joke! Booked a car online and received a confirmation that it was reserved. It even said no further contact required just turn up and pick up your car. So we turn up and there is no car available. It was a last minute booking and the car was urgently required and the lack of it caused a great deal of stress and unnecessary hassle. I would never use Hertz again and would think twice about using your service again. An awful experience.
Y'all need to put on your website that a Chime Credit builder card isn't accepted so I didn't have to waste all that time.
It was a small office away from the airport and the folks there provided fast, friendly assistance.
When I showed up they had no cars available and tried to send me 40 minutes away to get a car. When I tried to go to a more convenient location they said it would cost $150 extra.
They treated me well, they were kind and courteous and very knowledgeable
It was super easy! I booked through Kayak, received a call from Enterprise confirming my pickup. I was in and out in 20 minutes. Everyone was very friendly and helpful. I'll be back!
Explain in the website that a credit card is required even tho it said debit cards
Enterprise did not have reservation in their system even though reservation showed confirmed through kyak
The staff was friendly. Had to track someone down when it came to drop off...told to just leave the car with the keys in the ignition. They were too understaffed to do an inspection with me there. I understand the times are tricky but....
I was given a quote for $265.00 and when I picked up the car, I was told that they would just email me the charges and was told the same when I dropped the car off. I later discovered a charge for $470 on my credit card without being sent one email confirmation/declaration of the charges. I have contacted Enterprise to try to resolve this matter.
The car was great but they didn’t give it to me at my quoted price. I had to call customer service and am still trying to fix it.
Horrible pickup experience!Waited an hour past my reso for the ONE worker to clean a car for the renter ahead of me, rent it to them, check in another group who just wanted to extend their rent, then go back to the garage &clean/vacuum the car I would be renting! Again, she was the ONLY PESON THERE!
They were an hour and 30 minutes late on having car ready which it me behind on my schedule. Instead of driving till midnight I was driving till 1:30am on my first planned leg of my trip.
Rental car not available
if was all good
The person at the desk at the location in Downtown Indianapolis was very helpful. When we weren't able to leave the garage, she came out to help. When we were returning the car she stayed on the phone with us so we could navigate the confusing parking structure. She also gave us great tips on where to visit and which roads to take/avoid due to scenery or road maintenance.
Nothing was good about the experience here
The larger, short lady was extremely unfriendly and having a . very bad day. She would not discuss the final billing with me. I turned the car in 24 hrs later which was one hour later due to time zone switch and she wanted to charge me extra day.
1 out of 2
Budget Locations in Market East District
33 North Capitol Avenue
+1 317 955 7579
4555 North Keystone Avenue
+1 317 543 1356
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