Cheap Car Rentals in Rochester, NY

Waited for 45 minutes in a long line to rent my car. Missed an important meeting.

Tesla wasn't even charged fully after we gave them 2 extra hours to have it ready. We missed a once in a lifetime special occasion due to their poor management.

The agent left work early so I was unable to pickup my car when my flight arrived, even though I entered my flight info in Kayak's database. I had to rent a car from another provider.

Overall very good. I still don’t understand why it takes so long at pick up!

They were very responsive. Pre-inspection would have been of benefit based on a vehicle that had some previous damage

Enterprise is one of the best. Someone still walks you to your car, checks for damage before you leave and makes sure you are good. Someone still greets you when you drop off your car. Other rental agencies just hand you keys at the counter and good luck…

Nothing

Good vehicle, clean, easy pick-up and drop-off. Wish I had known how to disable the toll receiver, because budget charges a lot of money for that. However, charges on the credit card are fishy. I pre-paid rent and insurance, but got a vague "non-pkg items" charge of 80$. After complaining, I got explanation that that is for fuel, while I had asked for full-to-full policy. They then refunded the charge, but on the same day made the same charge again, now from another budget office. Still don't have my money back, get all kinds of mails for more details on the credit card transactions, but no fix.

I really like that one of the Budget employees at the desk assisted me to find another vehicle when the car I was originally assigned had a problem.

I had a terrible experience with Avis. In the past, I’ve had positive experiences, but I can’t say the same this time. When I went to pick up my vehicle, which was a 12 passenger van, I was told that there was no phone number on file to confirm so they did not schedule a van to arrive. I pulled up my confirmation info and could see my email and a valid phone number. The associate insisted that there was none on file. I was very confused since I had even received an email the day before telling me to “enjoy my ride!” There were no other passenger vans available so they were unable to accommodate us that day. This was a trip that had been planned for a long time and I was upset that Avis could not come through. I am very disappointed and will not book through Avis again.

Smooth and easy people. Car close by. There was no line.

It was good to be upgraded. On the negative side, prices right now are too high.

I incurred 6.18 in tolls and now they tell me that there are admin fees, which were mentioned in the rental agreement, Now I am billed for over 100 dollars in admin fee. As courtesy to the renter, this should of been made more clear. This is unfair business and have rented so many times and NEVER have there been any problem with tolls. I completed dispute the admin fees. Buyer beware

The staff at the airport were really helpful and friendly. I don't rent cars often so I appreciated that. Good experience.

I appreciate how easy pick up and drop off was. The car was amazing in gas and the price was perfect.