Cheap Car Rentals in Encanto, Phoenix

I went to pick up my prepaid reservation and was told they didn't have a vehicle for me. I was also informed they would not do a refund. I asked about my reservation/contract that was paid for, the manager stated that I could call Hertz corporate but he and I did not have a contract and it was not his problem. I tried to explain that when I made a reservation and paid for it that is a contract. He wanted nothing to do with me. I went to another rental company for a vehicle and am now fighting to get a refund. I will not use Kayak again if this is the company standards the represent.

I had an awful time with the 949 W Camelback Rd Phoenixaz, Phoenix, AZ 85013 location. My flight was delayed so I was unable to pick up my car before the locations closing. So I called customer service the morning after, was told they would hold the car for 24 hours. I arrived at the location, they said that customer service is wrong and that they will not hold the car for more than 2 hours. So they gave my car to someone else and said they had no other cars that they could offer me. I called customer service again, they started by saying that this location had cars to rent and should hold the car for 24 hours. After some back and forth, they figured out that they actually had no cars to rent out in the entire city. Then they proceeded to tell me I can get a refund if I cancel an hour before, which is obviously too late and not helpful information at this point. I asked them what can they do for me as I prepaid, and would be leaving without a car. After some time on hold, the associate said that they would give me a full refund on my reservation and I would get it in 7-10 business days, as well as an email receipt confirmation. This was 4 days ago, I have not received an email confirmation, and am currently unsure if I am still getting this refund. I ended up spending over $200 in Ubers for the weekend, more than what I was spending on the rental car. I reached out to their customer service again, I pray that I actually get this refund.

Didn’t like a damn thing about Hertz they canceled my reservation cause they said I didn’t show up on time so I was without a car all weekend and my plans were destroyed because of that!!!!

We had a great experience renting a car from Enterprise . This includes both picking up and dropping off ! Jocelyn and Bennett were informative , prompt and efficient in getting us through the process . Its people like them that are a key to Nationals success ! Keep up the good work and customers will choose National !

Great service, clean car, appreciated the kindness of the staff

The professionals at this enterprise were amazing. They were incredibly professional, kind, and offered many ideas for things to do in Phoenix.

The pickup site for this car is NOT at the airport--it is a 7 minute drive from the airport. We had to walk a good amount to even find the shuttle that took us to the off-site location, and the driver didn't exactly rush to be ready with the shuttle. We also had NO IDEA that the last shuttle to the rental car off-site location was at 7 p.m. and we barely made it! The value of the car was great, but this part of the inconvenience made it challenging. I would not rent a car off-site from that airport again--it's not like it's a small airport to begin with.

Was really easy to drop off the car at their location. Just parked and left the car keys inside .

I didn't realize how much time it took to get from the airport gate to the shuttle lot, and then to NUCar. It was a bit cumbersome and time-consuming. Also, their information what I was actually renting was rather vague. I thought I was getting a full-sized van and ended up with a minivan instead. We were transporting 6 full-grown adults, so a larger van would have been much better.

Pick up was very friendly and efficient. Drop off was confusing. No directions by signage or communicative personnel. We were steered wrong at drop off requiring extra steps and unnecessary waits in line. Car was not cleaned properly, even to the point of empty soda bottles in back seat. Windshield wipers were completely absent. So glad it did not rain more than one out of seven days! We would have told a staff member IF a human was available to report to.

There was confusion about where the pickup and drop off were. I asked kayak for airport locations, but we actually got pickup/dropoff locations a few miles away from the airport. Wasn't a big deal, just a couple uber rides and the price was 50% below what we would have paid at the airport...just wish communication was clearer. They didn't have the car we paid for at the Phoenix pickup, so we exchanged a few days later. It was all worth it cuz the price was right.

The employee that helped us was wonderful. I didn’t get his name but he was great. We were very tired from traveling and I thought I had a reservation but he couldn’t find it. Instead of making it a problem he just asked what I needed and found a car that would work. It was very easy and he was great.

This Budget was on Indian School Road, a $20 Lyft ride from the airport. It charged 1/2 of what the airport Budget charged. Well worth it!

Final billing to match on line number and insurance coast

The first car we got was undrivable the front end shook so badly that we could not drive the car to California so we returned the car and got another one. Obviously maintenance was not performed on the first one. Second car shook a little bit, but not as bad as the first so we made it to California.