Cheap Car Hire in Richmond, VA from ฿1,482

The staff member inside the airport terminal was extremely friendly and personable. Love people who do their job with joy. Both the check-in and return were quick, easy, and efficient. This was actually my 3rd time renting from Budget in 1 week's time. Due to their customer service, efficiency, and newer, quality cars, I stuck with them when I needed to rent a car. I'll continue to favor Budget whenever I'm in need of a rental.

Budget failed to honor our reservation and left us stranded.

I was charged more at pickup

The van smelled like cigarette smoke when I first opened the door. Staff immediately sprayed the car and discounted gas requirements to compensate. Van ran great. Staff was very helpful and friendly.

It was fine. Enterprise was the car rental of Travelers Insurance. We did not have a choice. It turned out to be fine. Pickup and Dropoff went very smoothly. The SUV was basic, but drove easily. No problems.

Ensure vehicles are cleaned before rental.

We had until 1 am to pick up our car and we were infront of the car office at 12:30 am and they were closed,my wife and I had to take a cab and rent a hotel, come back the next day in a cab and pick up the car, I want to know who is going to credit us for the screw-up?

Alamo could start by telling customers up front that they charge a $300 deposit on top of what they charge for the rental. They could also actually cancel the reservation when requested instead of saying “It will cancel itself.” I paid up front for extra insurance that they also did not bother to address refunding.

Nothing at all wasn’t able to pick up the car because of information being withheld from me. Almost ruined my entire trip

It was difficult to find in the airport, I was lied to about the deposit and given the run around when it was time for my refund. I wouldnt suggest going there and if you do make sure you have about $300 extra dollars more than the cost of your rental even though I was told it was $200 for the deposit. Good luck!

Really bad experience. The check in line at the Payless desk at Richmond Airport took close to 45 minutes as there was only one agent working most of the time despite having 20+ people on line. Once I finally got my car the interiors smelled of stale cigarette smoke and my car seat was still wet as it wasn't properly dried after the last cleaning. The agents working on the premise were extremely polite and friendly but they are under staffed and put in a very difficult situation. Senior management is setting them up for failure and it's not fair.

Insane wait time wrecked my day and vehicle was not what I reserved

Only one car available, which wasn't what I was looking for. Went to leave and the tire pressure light was on. After an hour and a half I was finally out the door. When car was returned I received an unexpected $70 charge for an additional driver. Would have been nice to have been told about that upfront.

Sneaky add on tactics (insurance price changes)

Nothing. I will probably not use them in the future.

The staff at the desks have been great but the experience with the company overall has been disappointing.

I will not be renting from Avis again at least at this location as I waited 4 hours to pick up my vehicle. If anything I'd like a half of refund for the cost of the rental for that horrible experience. There's no reason then you had such a few staff members on with so many people in line to pick up vehicles

This was our worst experience -ever - with rental cars. We had a confirmed reservation before leaving Chicago for a 9 day trip to Boston, Washington DC, and Richmond VA. We only need the car for our Richmond leg of the trip. As we were in the Amtrak train station awaiting our train to Richmond, we received a text message informing us that our car reservation was cancelled because they didn’t have any cars available (supposedly because of some “accident”). We tried contacting Avis for a further explanation and possible alternative options. No luck! Our hotel reservation in Richmond was in a location that made trying to get around by walking impossible. We were there to visit our grandson who is attending the University of Richmond.. we were in Richmond fo 3 nights. We were able to use Lyft to get from our hotel to the school, but we wanted to do more in the way of sightseeing and visit colonial Williamsburg. We also needed a car for transport from our hotel to the airport for our return flight to Chicago and luggage storage between hotel checkout (11 am) and departure time (5 pm). So, all in all, Avis’s last minute cancellation of our confirmed reservation was nerve-racking and terribly distressing for us.

1st of all, dollar was not even open and we had to check out with Hertz. Secondly, they didn't have the kind of car that I reserved, so I ended up paying an extra $100, plus fees which came to an additional $200 above what I had already paid and reserved. Thirdly, the car was in need of servicing, and they said they didn't have another car to give me so I had to drive it around with the oil light flashing on the entire time. Because of this, we did not feel safe going to Shenandoah Park, which was supposed to be a major part of our trip. I will never rent from Dollar again.

Took over an hour to pick up the car and get out of the rental car garage at the airport.

Buy the poor associates at Richmond some new computers. It should not take thirty minutes to checkout because they constantly have to reboot.