Cheap Car Rentals in Church Hill North, Richmond

Ensure vehicles are cleaned before rental.

Enterprise did a good job of servicing the rental.

Customer service was excellent during the pickup and drop off the car. Great employees!! Will just rent from your company for our family getaway weekends.

very smooth and professional.

The staff at the desks have been great but the experience with the company overall has been disappointing.

I will not be renting from Avis again at least at this location as I waited 4 hours to pick up my vehicle. If anything I'd like a half of refund for the cost of the rental for that horrible experience. There's no reason then you had such a few staff members on with so many people in line to pick up vehicles

Great

The customer service at the pickup counter was great the representative was very friendly and helpful

The staff member inside the airport terminal was extremely friendly and personable. Love people who do their job with joy. Both the check-in and return were quick, easy, and efficient. This was actually my 3rd time renting from Budget in 1 week's time. Due to their customer service, efficiency, and newer, quality cars, I stuck with them when I needed to rent a car. I'll continue to favor Budget whenever I'm in need of a rental.

We had until 1 am to pick up our car and we were infront of the car office at 12:30 am and they were closed,my wife and I had to take a cab and rent a hotel, come back the next day in a cab and pick up the car, I want to know who is going to credit us for the screw-up?

Alamo could start by telling customers up front that they charge a $300 deposit on top of what they charge for the rental. They could also actually cancel the reservation when requested instead of saying “It will cancel itself.” I paid up front for extra insurance that they also did not bother to address refunding.

Nothing at all wasn’t able to pick up the car because of information being withheld from me. Almost ruined my entire trip

The car was clean, but not in the best condition with scratches upon pick up and what look like cigarette burn holes in the two front seats, etc.

Adder LSI insurance even that I told them I don't need it

1st of all, dollar was not even open and we had to check out with Hertz. Secondly, they didn't have the kind of car that I reserved, so I ended up paying an extra $100, plus fees which came to an additional $200 above what I had already paid and reserved. Thirdly, the car was in need of servicing, and they said they didn't have another car to give me so I had to drive it around with the oil light flashing on the entire time. Because of this, we did not feel safe going to Shenandoah Park, which was supposed to be a major part of our trip. I will never rent from Dollar again.

It was difficult to find in the airport, I was lied to about the deposit and given the run around when it was time for my refund. I wouldnt suggest going there and if you do make sure you have about $300 extra dollars more than the cost of your rental even though I was told it was $200 for the deposit. Good luck!

Really bad experience. The check in line at the Payless desk at Richmond Airport took close to 45 minutes as there was only one agent working most of the time despite having 20+ people on line. Once I finally got my car the interiors smelled of stale cigarette smoke and my car seat was still wet as it wasn't properly dried after the last cleaning. The agents working on the premise were extremely polite and friendly but they are under staffed and put in a very difficult situation. Senior management is setting them up for failure and it's not fair.

Never received my security deposit back or notice of a reason why.