Cheap Car Rentals in Ermelino Matarazzo, Sao Paulo

Insurance isn’t exactly what I understand. Hertz in Brazil is operated by Localiza, any moment Kayak mention that, help you to find the rental place.

I booked a rental at Hertz. Hertz didn't exist, for several years already. We went to Localiza, which used to be a partner of Hertz. They didn't see our reservation, because they told us they are not Hertz. The type of car we booked "Wagon" was not available, they never even offer that type of car. The price was a lot higher than what we reserved. The car they gave us had some damage and was not filled up to the max. They gave us a second car in better condition and full of gas. How is it possible that you make a reservation at a company that doesn't exist? For a car they don't have (ever)? And we have to pay a lot more to finally have a car.

I booked and pay for the car rental+insurance with my credit card, but the driver was my friend, as my Driver licence was expired, when we got there, they were trying to sell another insurance, I got confused and when I check my booking the insurance was included and paid. Even having the car rental fully paid in advance, the attendant asked for my friend’s credit card, and because he wasn’t prepared, and didn’t bring one, he was doing me a favor and he felt embarrassed for not bringing one and also he felt guilty as I had to pay another fee, just because I was serving as a guarantor having to use my card. By the way, the same card I paid for the whole thing in advance. Also, there was no clear information where to get the transfer from the airport to the Car rental agency, and when we delivered, we were told the driver was on his break. Thank God i was earlier and didn’t misses my return flight. The tank wasn’t full, showing only 2 bars and the car wasn’t looking very clear and disinfected when I got it from the agency.

When I arrived to drop off the vehicle at 5:00 AM, everyone in the office was in the back rooms asleep. I had a flight to make. They took nearly 30 minutes to get me on the shuttle. Today, I received a charge on my credit card labeled "MULTAS FOCO ALUGUEL DE" for $29.07. I have not received any emails or information about this charge. I need an explanation for this! Foco seems to be very unprofessional.