ITA Airways flights from Sao Paulo to Naples (SAO - NAP)

Flight was delayed twice. The plane was new & clean which was great. The staff was fairly efficient but not very friendly. The food was awful and when on an overseas flight you really do need a hot meal.

Crew and boarding process were excellent. Could use a bit more legroom on coach. Very cramped for such a long flight.

Crew and boarding process was excellent. Cramped coach class seats made for an uncomfortable long flight.

I was disappointed as I travel frequently. The staff was not friendly they didn’t clean or pick up trash they didn’t make people close the shutters so the natural light made it hard to sleep. My sandwich was soggy probably from defrosting it was not edible.

I wish there was ways to charge the phone while in the flight and that the service was better.

Is a big difference

Flight was delayed, the crew couldn’t understand my request in English for “water”, made me put my seat into upright position because the fat lady behind me couldn’t put her tray table down, and the seats were so tight I actually got a Charlie horse trying to uncross my legs.