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Worker at gate refused to let me measure my personal item and insisted it needed to be a carryon and to pay 75$. I understand if it’s too big but she wouldn’t even let me go measure it. She eventually let me measure my own luggage after back n forth. It is a few inches too big and she comes over and attempts to grab my suitcase out my hands and I pull it away from her. She then shuts the door of the gate and says to call the police. I then just offer to pay for the carryon and she says ok. Then refuses to use let me use my tap to pay, luckily I had my physical card on me. As soon as I walked out the door I respectfully asked for her name. She began screaming at me and threatening me. This worker was just so hostile I understand if my stuffs too big I will pay the difference I’m not trying to get over on the rules. I was confused because I was allowed to board my destination flight with this item as a personal item. So I was confused by this whole situation from the go. It also caused a massive scene at the airport and I was extremely embarrassed. It genuinely seemed like this worker was out to get me for some reason. I had literally just arrived to the gate as it was already boarding so I hadn’t done anything prior. Super weird situation and it really spooked me.

Everything about the flight timing was perfect. The plane was clean and comfortable. The only aggravation is no access to phone charging or complementary food/drink on a cross-country trip. There were no entertainment options, so I'm not sure how I'm supposed to evaluate that on a survey. It's a discount carrier, I get it, but other options are flying the same route with better depart/arrival times that offer these options.

Amazing the only thing I would change is the price gouging. They do for the checked bag or the carry on bag. It's a little absurd. I'm already paying them $500. And I can't take a carry on?!