From pick up to drop off, the Europcar team was great. After returning the car a few minutes before the office closed, I realized that I left my prescription sunglasses in the car. We were flying back early the next morning, so I could only pick them that day. I ran to Europcar and was able to catch the last employee as he was leaving the garage. He called the other representative to let me into the car. She came back to allow me to collect my sunglasses. Really went above and beyond! Would recommend to anyone.