Was charged a while extra days hire for being less than an hour late without being told and having been unable to get through by phone 5 times in advance to give advance notice I was slightly delayed by traffic and finding a filling station to refuel.
10.0
Wonderful|Feb 2022
Friendly staff, nice and easy. Booked on line, 10 minutes in Sydney then on the road. 5 minutes in Melbourne to drop off and quarter of the price everywhere else I looked for one way travel. Highly recommended.
Great pick up and drop off options. Clean car. Great Staff. Very friendly.
I did not like the fact that Kayak did not send reservation confirmation to Thrifty, they still honored it but they had to hustle getting me a car at the pick up location. I also did not like the website info for Drop off. I had to find out on drop off date that Thrifty had a Domestic and International Drop off location with COMPLETELY different procedures.
10.0
Wonderful|Feb 2018
Clarence Cruz at the reception was very helpful ans friendly
Vehicle provided was not the vehicle reserved. We reserved a Ford Transit but what we got was a Kia Carnival which although was “similar” it did not provide the same amount of baggage space. 6 adults with 6 full size bags we were packed in like sardines. Interior was stained, brakes need attention
4.0
Mediocre|Nov 2018
The Avis staff didn‘t know about the Alianz insurance kayak offered and weren‘t helpful in regard to comparing theirs to the one I already had.