It didn’t say in the website that you have to bring you credit card (like phisically), I always pay with apple pay and we had a little problem with that during the pick up… it should be specified.
Great car great service
Hertz changed car rental pick-up location but only notified locally via flyer taped to the wall
The location was closed and then not even open on the day we were supposed to pick up. We had no car when we arrived.
terrible customer service, was told to read the "fine print" and couldn't rent the car due to some restrictions that should have been clearly stated to customers instead of hidden in the "fine print".
I reserved an automatic car and was told by hertz that Kayak always has this problem with reservation. I was given a manual car, had to pay extra to get the one I want. Ended up $100 over the quoted price. Not sure who needs to see this. I hope it get resolved for future customers.
The car quality is excellent, clean and new. My critics would be that before I head to Italy, I called customer service line in USA and asked if we add a driver can the second driver drop the car off, the Avis USA customer service line said yes. But when we got there in Italy they said no
Pick up was terrilbly slow. Waiting in line and then waiting for the car.
The customer service in Florence was excellent. She upgraded our car without charge.
The dropoff location in Rome led us to the middle of a random parking lot on the outskirts of Rome. We put the address in Google Maps and in the GPS in the car. Wasted 3 hours trying to figure out where to take it. Very frustrating.
good service, people were nice and professional
didn't have maps of surrounding area
Very Good|Apr 2017
Car was excellent and great price. Staff was helpful and apologized about the waiting times - evidently this wasn't a new issue.
Waited about 1h45 to pick up the car due to insane queues, and another solid half-hour to return it. I was due for a pick-up at 11 am, ended up leaving at 1 pm.
They didn't have the car for us at all so we had to cancel. The office was a mess. 0/10