Hello. We had a very unpleasant experience returning this rental car in Naples, Italy. The information you sent us regarding the dropoff location was inaccurate, and the complete lack of signage made it impossible to find the dropoff location. As we were travelling internationally, neither of our US-based phones were able to access data, and we were relying on downloaded Google maps. The info on our reservation email says: Drop-off August 16, 2021 3:00 PM Presso Star Hotel Terminus - NP5 Pickup:Pizza Garibaldi 92 Napoli, 80142 IT (39) 081 284041 Latitude: 40.851826, Longitude: 14.271444 "Presso Star Hotel Terminus - NP5" sends us nowhere, and the Avis pin on the map is also inaccurate (see the first image. this is the taxi turnaround for the train station). "Pickup:Pizza Garibaldi 92" took us to the alley on the backside of a hotel. The coordinates point to the pedestrian-only plaza on the North side of the same hotel. When I finally parked illegally to run into the station and call the number over public wifi, the agent gave me an address that lead us to the entrance of an underground parking lot a couple of blocks North. Not only was this incredibly frustrating, but driving around for hours looking caused us to miss our train. I would like for Kayak to refund us the cost of rebooking that train, which came to 126.80 Euros-which included a substantial upcharge due to the last-minute booking.
