The car was rented in Italy from Hertz at a competitive rate. The car size and model was as we expected. As a matter of fact, it was an upgrade to us, since it was a Hybrid model and we did not ask for it. This feature of course saved us gas. The car was new (only 987 km). It came with insurance coverage but no 3rd party damage and injury (the so-called collision coverage). We had purchased collision coverage through Kayak from home at very competitive rates. So we were fully covered. Returning the car was quick and easy. No issues to report.