Agent charged a lot of undisclosed fees such as car upgrade even though it was their fault they didn’t have the vehicle I reserved.
The rental was moved from the original booking location to the airport, which put a significant burden on getting the car. When I arrived at the airport, they told me that they couldn't actually transfer the rental agreement, despite confirming that on the phone. Half an hour later after trying to move the rental agreement, I had to make an entirely new booking for more money than my original rental agreement.
Reservation for a car and went to pickup, however, no rentals available!
Friendly reception by the lady at the counter
No ticking off the list with the current state of the car at check-in No one to introduce the car to me and to explain what's what and how to handle this and that Three young male employees standing next to me as I tried to load the car with my luggage, none of them tried to help or to facilitate this process, they were just smoking and looking No one asking "where are you going" and trying to help us get on track from the middle of the city before I could get the Google map info ready The extra car insurance is not market conform, it is far too expensive Dr. Hans Volker Wolf, Goethe Institute and University (UM) at Kuala Lumpur, Malaysia