Cheap Car Rentals in Borgo Vecchio, Palermo

The staff was very disagreeable and pushy to inflate the cost of the rental. Very little information given about the insurance and scary tactics used to push for the maximum coverage that costs even higher than the rental itself. The lady even refused to give any details about the coverage offered by the Visa Card when you pay with it. The drop off was also incombassent the agent was kind of carrying a police investigation. It didn’t really look like Budget

Very slow pick up process. No one went to check the car with me. I was asked to sign contract in the office without seeing the car. Contract stated that there were no scratches, but when I approached the car I found many scratches that were not reflected in the contract. I was not allowed to return the car just by dropping the keys in the box. Return took almost an hour because of a long line and only one staff available for the review of the cars. I had a hard time explaining and providing proof with photos that I did not do any of the scratches that were present on the car.

I’m still waiting for confirmation of my car drop off which was same day as the pick up. I was told the extra day I didn’t need the car will be adjusted instead my total came out to double what I booked for, language barrier made almost impossible to communicate with HR my cost almost doubled for the rental will have to contact customer service once I’ll get back. When contacting budget I was told they can’t help I should talk to kayak.