Cheap Car Rentals in South Bend

The agent would not accept my license, which is a state issued real ID, and told me she could not rent to me until I fixed the problem with my ID. When I asked what I was supposed to do and how I was supposed to get to Chicago for my flight she responded “you’re going to have to figure that out” and offered absolutely no help. I then went across the street to the South Bend airport and had no issues at all renting from their Budget rental desk because there was, in fact, no problem with my ID. The first agent was extremely unprofessional to deal with.

Well, I reserved a specific car which they didn't have. I understand swapping a sedan for an suv or a suv for a van. However, in this case I reserved a 12 passenger van months before I needed it. When I arrived there was no van. Extremely frustrating.

Car was comfortable and drove good. Only negative, was the front drivers side headlight was not working!

Customer service wasn’t so impressive. They don’t seem to have a good system of handing off calls made to the local rental desk when nobody’s there to cover the location. It gets sent off to a distant call center where they don’t have access to all the info. Their explanation: we use two different systems. Yeah, well that’s very uninteresting to the customer. Maybe you should use one system and stop the excuses. Also, include taxes and fees in your initial quote. Also, be more clear about how electronic tolls work. I’m waiting to be hit with all kinds of hidden charges, and the toll highways around chicago don’t allow cash payments.

When we arrived we were told there was only one clean vehicle available (Toyota Tacoma) and if we wanted anything else it would be dirty. Other than that no real problem in south bend. When I tried to drop it off in Chicago the address given to me was just a hotel (Hotel Loews) and they were unable to accept the car. Apparently they're listed as an Avis location because their guests can reserve a car at the front desk. Instead I found an overnight garage and picked a new Avis location in the morning. Hotel Loews should never have been listed as a drop-off location if they don't accept drop-offs.

Ease and efficiency at rental counter. Will use Avis again. Increase Number of Avis spots in parking lot. When returning vehicle I had to park in a National spot as all the Avis spots were taken.

The wiper blades presented a major safety hazard. I advised Enterprise to have them replaced immediately. Be sure to check them before you leave.

Less wait time during pickup.

Excellent. All is good. The truck worked as needed. The staff at SBN was awesome. I highly recomend them.

I had a reservation but was made to wait several hours because there weren’t enough cars -only to discover that there were several cars in the lot! Also, I spent much more time on the phone with corporate office than the customer service at the rental desk.