To be honest, I think Kayak needs to do a much better job of vetting the agencies they choose to work with. 1. We arrived at 8:45am, which was 15 minutes early. There was a complete disregard for others people’s time, with a back up of 4 other families, all of which had been waiting. We did not get on the road before 10:45am - 1.5 hours after the appointment time, eating into our ability to start our trip. 2. Green Motion attempted to convince us that we did not have insurance on the vehicle, and tried yo charge us $141.00 for five days worth of additional coverage - I pulled up the Kayak email with the insurance certificate to prove their was existing insurance - the man smiled, giggled as though it was a joke and refunded the cost 3. Kayak states that the rental had unlimited kilometres - Green Motion claimed that they only provide up to 1000km for Ontario residents AND and there are restrictions and fees for crossing both provincial and international borders. Anything over 1000km would afford additional costs 4. Kayak promised a Toyota Yaris or “similar” make and model. We ended up with a small, Mitsubishi with zero trunk space and barley enough room to fit our party size. The car was over 7 years old, had more than 145,000km on it, was over by 1,000km for its oil change, had its tool light on and was in need of servicing, needed its wipers replaced, had zero wiper fluid, and a major crack in the front fender. 5. Green Motion states that the car needed a full tank of gas (not half tank which is the standard) - quite the expectation given the lemon the rented us. 6. Green motion claimed that pine needles on the inside floor interior from camping, that I’m all honesty, required light vacuuming at best, was cause for stating that the car was brought back “excessively dirty”, and charged us an additional $100 as a result. The car had zero stains. Zero damage by us. Was brought back in need of a light vacuuming but we put them more to do their job!!! I watched people getting upset both at pick up and drop off. I was so upset by the end that it did not bother to even challenge them. I just wanted out of there as fast as possible. I think this company is exploitative. I believe it to be misrepresenting itself, is renting vehicles that require significant repair and safety assessments and should not be allowed to continue operations.