They called to tell me the car, as equiped, wasn't legal to drive to the scheduled drop off location until after I made the booking, then tried to upsell for more than double the price. When I went to cancel the booking for the unequiped car (within 24 hours of making the online booking), they said the cancellation charge would be $60, but then charged me almost $400. I told them in at least 5 emails I made other arrangements and wanted to cancel, but they kept replying with BS. I am disputing with my CC company.