Truly some of the most woeful customer experience I have experienced. Upon pick up - the single staff member was beyond rude and unhelpful about all aspects of his job. He could not explain the rental agreement, point me to the car, or walk the car with me for damages. Upon drop off in Bergen, there was not staff to drop the car off too, and days after the drop off, they tried to charge me for a ding that was already on the car despite never walking the car with me. I would never use Hertz again after this experience.