This place is a total joke! They are completely unprofessional and scammers. I had a reservation for 3 days rental and when I got there they told me that they had no vehicle unless I was willing to pay 15 dollars. Starting from the assumption that I should not be charged for an upgrade that I did not request but it should be given for free since I was there and they gave away my vehicle, I specifically asked for a supervisor when I was told that I had to pay a surcharge of 15$ in total on my end. The person at the counter, who self-identify as the manager, once my paperwork was ready deny the fact that he said in total and I suddenly found out that the amount request was 15$ per day ( X 3 days=45$). When I complained he responded me that I was not in the US or Canada, take it or leave it. I had to accept their unfair conditions only because I had a hotel reservation somewhere else. Needless to say that I will never come back and that I will make sure to highlight that previously at Budget( located down the same street) I did not have to deal with any scam attempt or bad attitude of the agent. Avoid this place at all cost! Their condescending behaviour is the prove that they do not care about customers but only about their personal profit. SCAMS!