Was charged a while extra days hire for being less than an hour late without being told and having been unable to get through by phone 5 times in advance to give advance notice I was slightly delayed by traffic and finding a filling station to refuel.
Friendly staff, nice and easy. Booked on line, 10 minutes in Sydney then on the road. 5 minutes in Melbourne to drop off and quarter of the price everywhere else I looked for one way travel. Highly recommended.