เจ็ทสตาร์ flights from Phuket City to Sydney (HKT - SYD)

People were able to leave their masks off during the flight. A passenger in row 2 was using his phone on take off and landing - this was ignored by the crew who were in eyeshot.

The seats are hard and no leg room

The seats on the plane were quite close and cramped but for short travel and if you're looking at saving it's ok.

It would be amazing to have the entertainment included in the airline fare.

On the flight to our holiday destination, to ensure my child with autism would be given food she would eat, we pre ordered the meal choices we wished for, the cost of which was covered by the max bundle. We were served quickly because we were seated near the front of the economy section, but they gave my child the wrong meal. We were then told we had to wait until everyone was served and they would only serve her the correct meal if they had enough left over. On our return I was unable ro preorder due to lack of internet access. Even though our max bundle was noted on the boarding pass we were asked by the flight attendants to produce documents to prove we had food included in our package, but could not as we were in flight and would have needed to download this info via internet. We were given a piece of banana bread and no drink. Hardly a light meal. Certainly not the equivalent of the breakfast we had on our outward flight - a good sized sandwich or a quiche and a spinach roll. We had to call the staff twice before they would bring us tea and coffee. Similar issues with meal number two. Water and drinks were rarely offered. Nothing at all for the last 4 hours of the 11 hour flight. Finished up starving and dehydrated.