Cheap Car Hire in Grachtengordel-Zuid, Amsterdam from ฿241

I ended up canceling the reservation on the spot. I’ll never book with this company again. It’s a scam. To improve, they need to completely change their business model and change the people working for them. It would be better if such company did not exist.

They could have honored my reservation

I had rent a car from 1pm. Turns out the location closes at 1pm. Right on the dot. When I arrived at 1.01, there was no one to be seen and no phone number to call. There was no attempt made to contact me to see whether I was on the way. Very poor customer service.

We are not satisfied with the rental services. We booked a car in advance and when we had to pick up, there was no available option for paying with debit card but credit only. You should implement different payment options and not limit to credit card!

I planned my trip with rented car, but when I came to pick it up, Alamo personnel just rejected to give me a car without any grounds. The only thing they told me - “We don’t like your credit card”. They did not even try to pay with it. When I started to ask to talk to senior managers - they called the police to get me out of the office. Young woman manager also told me that I make problems for them because of my nationality. That is completely unacceptable. As a result I had to go to the airport to rent a car from Sixt and spent additional 2 hours and paid twice for the airport tariffs

The staff were friendly and helpful. Car was clean and perfect. Highly recommend.