Cheap Car Hire in Olivais, Lisbon from ฿226

Very poor customer service! I end up paying 300 Euro extra coverage with Surprise rental although I have already paid for full coverage when I booked with Kayak! They didn't accept any debt card or cash with my approval of credit card authorization, they asked to block 1600Euro on my card as a condition,! I have never seen this anywhere in Europe! I rent a car every year everywhere for the last 30 years ans i have never experienced such a complicated process! Therewas no variation of cars except a tiny fiat 500 which was too small for my family and I, although I have booked a medium size online! Also, Kayak online booking experience wasvery poor cause they end up witha double booking with enterprise car rental a d I lost all my down payment

Service is quick snd efficient. Cars sre great. No waste of time in the pickup snd drop off

Worst customer experience ever

Reception staff and manageress Ines at Lisbon airport were good-natured and super helpful.

The pickup directions were terrible. Info came from car rental app, so it’s hard to tell if it was Drive on Holidays fault or the rental car app that was the issue. They sent a pickup address that was at some residential Apartment complex. Tried calling but no one picked up. After some digging on the internet I found the closest pickup center near the airport in hopes it was the correct location. I was lucky that it was, because if you’re late they typically give your reserved car to the next person. I spent a bunch of money on two xl Ubers trying to find the pickup location… very ironic Once I finally got there, the service was fine and the process was smoother.

Terrible comunication with staff

Specifically chose Hertz based on car availability and booked BMW X2 model. After very long wait time at the counter, I was offered only two choices: Toyota Corolla Hybrid and another electric car. When I pointed out that I booked a "luxury" class, the clerk tried convincing me that the cars were the same. Since I prepaid my rental in full, I was told that it's impossible fr the agency to amend the charges to the lower rate that matches the car class of Corolla. Disappointed with bait and switch tactics and totally unexpected from Hertz.

Extremely overpriced and horrible service during the rent. Even roadside assistance number wasn’t working

They didn't let me use my online booking from Kayak. They said it needed at least 1h to access their booking in their system (they didn't even try). The employee at the counter asked me several times to cancel my booking with Kayak. As they gave me no choice, I ended up renting another car with them at a more expensive rate. It was truly a bad experience.

We were quoted a price, we triple checked that this was the pre-paid final price. We turned in the car a day early and were charged DOUBLE the quoted price - over 400 Euros more!