Lyon staff provided same drop-off address in Paris as Budget website. In Paris, we brought the care to the drop-off address, staff yelled at us for not dropping off across the street from that address, told us we could not complete closing the reservation and they would get around to it after helping everyone else. Rude staff. Poor signage for location. Poor communication all around. Still haven't received any final information about our completed contract.
the car was noisy and not fuel efficient. The staff was unwelcoming starting from the moment they realized I had booked from a broker in the US and was paying less than then French rentals. They took revenge by upselling me some insurance. I was not against it, but numbers really did not add up. It was not only more expensive, but also the EUR - USD fx rate did not make sense. I ended up paying double the amount I had initially booked. Also, there was a railway station tax which I also found out about, and when I challenged them again on this, they had no response other than a threat: "you know, we should cancel your booking because you are not a US resident but you booked through a US site". very nice...last but not least, I had to beg them to show me the car and bring me to it for a review. Initially, they did not want to come out of their cosy office. none in the office was very interested or concerned about me, and I was the only client...
when I returned the car 2 hours late, I argued and waiting for about an hour so they could 'not' charge me an extra day. that was nice.
Renting a car is such a pain, scam, and sadly sucks away the excitement of a short break before you even set off. I booked four days car rental for $230 knowing I would get stung for some insurance. Then I ended up getting a smaller car, waiting 2 hours for it, being charged extra because they didn't have my car, paying surcharges.. dropping off the car with a final bill of around $550 conveniently charged to my credit card, I walked out of Avis/Budget counter feeling pretty sore. Onur ps. i didn't even opt for the $40 a day full insurance
Dirty and unavailable child carseats, they had to borrow one from another agency !!! Although it was reserved ! Pick-up lengthy and slow service, had to sign up to avis preferred service as they advertised to skip the line, agent tried to hassle with me but showed her their ads to skip their long lengthy slow service line which is so annoying after a 16 hours flight