Cheap Car Rentals in Alameda de Osuna, Madrid

Waiting line for pickup was long and slow

I have rented cars throughout many countries in the world and this has to be the absolute worse experience of the last 35 years. I had booked an SUV, but the SUV had a bad sensor so I could not take that vehicle. Instead, they gave me a small sedan (Corolla). When I asked for another SUV because that is what I paid for, they said that it was big enough and had no other SUVs available even though I saw several in the parking lot. They charged 50% fee of total rental for 1 day in France which was never disclosed when booking. The 50% of total rental did not include insurance or anything else so I was still responsible for any damage, so the extra fee was a complete money grab. What was I to do as it was too late to book a vehicle with another company in another country? The only positive was the fast return of the vehicle.

Al perfect

Excellent vehicle - lots of sporty space!

Pick up was excellent. Our flight had been delayed but all went well. The staff in Madrid was friendly and helpful. The drop off was a little rough as they seem to have been understaffed, we had to wait quite a while to drop off the car. Fortunately we weren't running for our flight, but we observed other customers who were very nervous about catching their flights. They need to separate the pick-up and drop-off counters as many other rental companies do. The staff was friendly even under pressure.