Cheap Car Hire in Ludwigsvorstadt-Kliniken, Munich from ฿1,934

I booked a luxury car with manual transmission on Kayak. When I arrived at the rental pickup, I learned that they did not have any luxury cars with manual transmission. They also did not have any luxury cars that matched what I booked, even in automatic. In order to get a luxury car, I had to travel more than 20 minutes from the downtown location I had selected. I paid a premium surcharge to get my car downtown. Overall, this was a very disappointing experience for the money I spent.

It’s hard to see/find the car rental return after hours & in the dark. Also, the location to drop the key off is inside the airport. Difficult to do when you are traveling by train & not flying since the airport doesn’t open after 5am. I had to leave the keys in the car with it unlocked, because it wouldn’t stay locked when I shut the door with the keys inside. I called Hertz after they opened at 8am, which took at least 1/2 hours of cell service, which cost me 25 cents a minute. It was difficult to speak to someone, as there was no English option. I had to keep hanging up, pressing buttons & calling back until someone answered & was not a recording, then I got put on hold. I called back & finally spoke to someone who spoke a little English, but since I was on the train, the connection was really bad. Thankfully, she seemed to eventually get the gist of what I was trying to tell her (where the car & keys were), as I got an invoice in my email the next morning for the correct amount.

Very friendly staff and efficient checking in and out process. It would have been helpful if it had been clear at time of booking whether an automatic or standard was available.

I felt ripped off. I had a car rental for pick up in Munich and then drop off in Garmisch partinkichen. The latter was not possible and it led to a lot of complications and spoiled my experience. The people at hertz could not help me but wanted to charge me extra for drop off fees.

Good car and fast pick up, but they allowed us to book drop off to a zone that wasn’t actually able to have a drop off. We circled the block multiple times looking for the drop off per the itinerary address and spent an hour trying to contact hertz and find the location. We finally got the number for the local service which informed us that we shouldn’t have been allowed to schedule a drop off and the representatives at that location were very kind and helpful. Would have been a great rating if it wasn’t for this frustrating scenario! They never should have let us book this location if it did not allow drop off…

The wasn't a USB port to charge our cell phones. Both of our phones died before we could get to a charger.

We were expecting to pay about 300 EUR for the week. When we picked up the car in downtown Munich, we were told that there would be a 300+ EUR charge for taking the car across the border into Austria, and our card was charged for over 600 EUR. We were incensed and the woman at the counter was very unpleasant -- she said that was just was Europcar charged. Given that is was a Sunday morning and we were not at an airport with other options, we still took the car. Upon returning the car, our invoice shows a final payment of about 300 EUR we were originally expecting to pay (which includes a 30 EUR fee for crossing the border) and the 600+ EUR has been returned to our card. We don't know if this was a miscommunication their part, a misunderstanding on our part or what, but we were SO MAD to pay what we thought was an extravagant hidden fee for crossing the border that it tinged the trip for us. The unpleasant woman at the counter in Munich did not do Europcar any favors, nor did she explain what was going on.

Our pick-up location was reserved at the main train station, but when we got there, we found they had moved to another location since April. It would be more helpful if we could be notified earlier, It was raining and we had to look for the new location in the rain and it took some time.