The staff member at Munich was very polite and very helpful. Didn't have the type of car we hired but happy with what we got although it did cost quite a bit more than what we booked. The car GPS was all in German and we only speak English and couldn't get it into English mode. The drop off point in Verona was extremely hard to find especially after the one we found was closed. But the staff member at Verona was also very polite and very easy to deal with.