We paid for an SUV, but arrived at the airport to find that Hertz, Dollar and Thrifty all share a desk. There was a very long line and not enough employees. There were also no cars available. They were having people write their names on a list and as cars came in, you were called to come get a car. You got whatever came in, which in our case was a compact. They didn't adjust our rate to compensate for the size difference. Additionally, our credit card and car insurance both have rental car coverage, however, they stated that unless you had one of four specific credit cards, you couldn't decline the coverage required for Germany. The coverage alone was higher than the rental rate. We had no choice to pay, but what should've been a $100 rental turned into a $250 rental. The required Germany insurance information should've been posted when making the reservation and they should've over-rent for the inventory they have.