I got a free upgrade to a big VW SUV because the guy that had my compact sedan was running late. I was quite happy because were were going to Niagara falls for the weekend and the extra space was really nice. The service at the location was great. Very friendly, young, knowledgeable and professional staff. I will rent from them again if I'm in the area.
Very Good|Apr 2021
Staff are friendly and helpful.
To be honest, they could improve their COVID sanitation practises.
Yes they where.
Wash the car properly and the mirrors to see more clearly.
I was there during a staff change over or something so it wasn't the most organized but they were all very professional and did their best to get me in and out quickly. The location is really close to my work too.
I would love it if you guys were open a little bit later.
The staff at Toryork were professional, helpful and friendly. The staff at Rexdale couldn't care less they stranded me when rejecting the reservation I had. They did nothing to help me.
They could have done what I did - call other agencies like Toryork, secure a car for me and perhaps offer a drive to get me there.
Quick pick-up and drop-off. Great customer service.
The car type booked was not available.
They are very friendly.
The men working at the Budget location that I picked the rental up at could have been better with customer service & a little friendlier.. The door bell rang to notify them that we had walked in and they continued speaking to eachother until I had to say “excuse me” to grab his attention.
I specifically searched for a car that I could rent at YYZ (ie: the airport!). I chose the Avis car, but when I showed up at the airport, they told me the reservation didn't exist (and then when they eventually found it, it was for a location in downtown Toronto). The airport location didn't have any cars, so I had to go to another car rental agency.
Great service, helpful staff.
Had paid for/ reserved SUV to seat 7 adults with 5 bags; cud fit in 5 with 5 bags only. Was a big inconvenience, they had only 1 SUV ready for pickup, so didn't have an option :(