Cheap Car Rentals in Gastown, Vancouver

They didnt let us leave with the car

They did not adequately inform me about after hours drop offs and no one answers the costumer support number at the rental location. The following day they reported that there was damage to the vehicle, but I had no incidents and have 4 witnesses who can attest that they saw no apparent damages to the vehicle while I was in possession of it. I tried to get this sorted but again, no answer to the number so I had to go in person. I booked insurance through kayak/allianz, which required me to have an estimate of the damage to make a claim. Hertz requires me to have a claim number to give me an estimate. I have been in this loop of calls, holds and frustration all day. In person, they only had one person who was able to assist me, and he also had to assist any other customers who came in, which made my wait much longer. All in all, I have wasted an entire day for damages that occurred unbeknownst to me and when I tried to work with them to sort it out, they sent me on a wild goose chase with little to know customer support.

I paid for a car and one wasn't available, so they cancelled the day before my trip and did not offer any assistance.

A very inconvenient location. Ran into an issue that was very unreasonable

When client pick up the car, your stuff should confirm the gasoline tank level. In my case the mileage showed it is 299 km to empty. And it covered 300km before refill the gas.

Jose and Stephanie best customer service. Friendly, thoughtful and helpful.

The guy at the front desk was very nice and treated me for an upgrade. The car was brand new :) The price was cheap but I just wanna warn everyone that the cheap price only comes with 150 kms so if you want unlimited kms then you pay extra for it.

I had confirmation that a car would be available but when I arrived they didn’t have a car available and sent me to another location 20 minutes drive away which caused us to miss our ferry reservation. This could have been avoided if they’d rung me in advance and not to be told when I turned up!

bad customer service made me wait for over an hour to pick up the car. was not available by phone

I booked to pick up the car in Vancouver downtown at 9 a.m. But when I arrived, the staff told me the car was not available in Vancouver downtown but in Richmond. I ended up picking up the car in Richmond at almost 11 a.m. Poor management.

Didn't have any cars when I arrived on time. Took about an hour and a half to wait for someone to return a car and have it briefly cleaned. The inside was not cleaned at all and was quite filthy. Car had engine light warning on and issues with the wireless key start.

Car was not ready on time.