After waiting over 1 hour in line at Logan airport for my car I was told there were no more cars and that I needed to go to a hotel in Boston to pick up a car. Thus, I had to pay for Uber to take me there. To make matters worse, that facility is only open at 8AM. Since my flight back out was at 7AM I had to return the car the night before and pay for another Uber to the airport. Yes, I still got charged for a full day of rental. The staff at Avis were fine just rushed and under duress. Avis management's lack of planning to adjust to volume causes the issues. They aren't a startup organization by any means, yet almost behaves like one.