Cheap Car Rentals in Yorkmount, Charlotte

We got a car that was previously smoked in. We used the car for 10 days to travel with our 2 young children and encountered severe rain (typical North Carolina summer storms) and had bad wiper blades. I had to pull over several times to avoid dangerous driving. This is something I wasn’t expecting to check prior to the rental check out.

The rental car smelled very strongly of masked cigarettes once we turned the AC on after leaving the pick up location. I placed numerous calls to other Hertz locations along the route of our trip to inquire about switching the car but was told there wasn’t any inventory. I contacted Hertz customer service (case #0210163868) to explain the issue in hopes of some sort of remediation but was basically told there was nothing they could do. Very disappointing experience with Hertz, I’ll be exploring other rental car options in the future.

We booked at the wrong Hertz instead directly at the airport. The wrong hertz was unable to stay open for us to get our rental & the airport had not one car to give us. Was not happy. Had to book with another car rental place at double the cost. Hertz was not accommodating. We’d have taken whatever could’ve fit our family, we weren’t picky. This also happened to a 2nd family also in line behind us. None of us could make it to the Hertz outside the airport via taxi because the line was about 60+ people. You’d have thought since there were 2 families coming to the Hertz outside the airport they may try to stay open a little longer but no. Still need a refund too.

Easy pick up. Quick in and out. Agent was super friendly and knowledgeable