Excellent car - they upgraded my rental East and hassle-free arrangement of delivery/pick-up of car No sudden surprise charges on the part of Avis
Lack of assistance in after-rental period, when I was suddenly charged due to a generic and unclear traffic violation ("interrputing traffic in any other way" for USD$150) after a day I returned the car, which I was completely not aware of why. I was asking their assistance to ask the police for the description of my violation/which road I commited the violation, since I am already out of the country. They were not able to respond to my request, and just charged me the traffic violation with myself having no choice but to helplessly pay, since they have previously blocked an amount in my credit card already.