Customer service was awful, rude, aggressive, arrogant and unhelpful. The car I received was 4 years old and I took 61 photos of dents and scratches that were on the car prior to me driving it. No handover, just thrown the keys. Tyres were under-inflated, brakes were grinding and interior had been cleaned, but drivers seat was dirty. Drop off was a better experience, that particular person was not there. First time using Europcar, and last. There needs to be a complete overhaul of the customer service experience and their vehicles. Would definitely not recommend.