Cheap Car Hire in Kanaha Pond, Kahului from ฿241

Not aware of office hours before booking! They closed at 430, we landed at 530. couldn't get car until next day, I told office ahead of time that we wouldn't be there until next morning and when we arrived they said they canceled our car because no show. Very displeased, poor customer service. Had to zoom call and dealt with someone in CA. Workers in actual office were very nice and helpful, but not the "manager" in CA. Never again will I use them.

Excellent customer service-Really helpful and friendly. I arrived early but check in staff worked with me to get me a vehicle right then. I appreciated that very much! Th woman at the counter was great! Drop off was so easy and the employee I dealt with there was a 10/10! Shuttle to airport was ready and waiting and the shuttle driver was also a 10/10! This is the second time I’ve used Ace and I am now sure I will be a regular customer when I travel to Maui.

This is a friendly branch of ACE in Maui that is a ways away from the airport, so it requires a shuttle. That was pleasant and nice, but the check-in process was laborious, because they connected us to a guy in a call center in San Diego over Zoom. This was absurd— he was painfully unprepared to handle a non-US license and international paperwork. Plus for some reason he wasn’t able to send me the one time password needed to activate everything. No joke this whole process took 45 minutes and wasted our first hour in Maui. And meanwhile the other staff onsite were all lounging around playing with their smart phones. It was absurd.

Great car, thorough evaluation on pickup and drop off, no issues at all

Check in and out was great. Vehicle was in terrible shape with lots of scratches and dents. Front bumper was damage and was hanging down. Car smelled musty from probably wet carpet. Glad I took video before leaving because they accused me of damaging the step.

Lower price

The rental car started showing error messages and the check engine light a couple of days into the trip, so I stopped driving it immediately. I called the support number and the woman on the phone was nice but in a different time zone and confused about what rental places were open. They came out to tow the car but unfortunately I had to uber (they paid) back to the airport, which ate a couple of hours of precious vacation. I would have much preferred that they simply dropped off a new car.