Cheap Car Rentals in Downtown, Kansas City

We were able to get a free upgrade when our first vehicle had a small issue. The attendant was very helpful, and we needed the larger vehicle too. Our return was also easy. Very pleased with the service.

Staff that I encountered were friendly and helpful. The car I received was amazing and nothing physically wrong with it but unfortunately it was not cleaned prior to me receiving it.

Everything!!!

Hertz did not even have the car, none were available even though we had a confirmed reservation through Kayak. Don’t rely on this reservation system!

They did not have our car ready at the time it was reserved, and did not have an idea of when it would be ready. Therefore, we had to make alternate travel arrangements the same day, over the holidays, which was a huge issue.

Customer service was poor. I was charged for pick-up and drop-off at 2 different locations even after she confirmed with me I was dropping off at the same location. I will now have to dispute it. She didn't explain that even after my initial payment of $201, that my card would be charged another $261 for some reason and when I called customer service the next day, the guy explained that it was a deposit that wouldn't be charged after I return the car. However, the extra charge remains for inter-city drop-off. And, the person at the desk pointed out and told us to select a car from the "right" but if there weren't any to go to the "left" and when we got outside, there weren't any cars in the Compact area at all! So we just got in one! I still don't know if we chose correctly or if I am to be charged again! Not a choice I want to make with no help after a long day of traveling. No explanation given for extra charges.