Cheap Car Rentals in Northland, Kansas City

Waiting in the store was a little frustrating.

My flight was delayed and I called and was informed that they would hold a car for me. Unfortunately when I arrived the rental car desk was closed. I had to spend over 100 dollars on Uber to take me too my hotel and then back to the airport the next day. Then when I finally go to pick up my car there are no cars available and there is line of people waiting in the cold to try and get rentals. This entire experience was frustrating and disappointing. ..

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Pick up and return were pretty simple. The car was missing at the spot they gave me, but they were able to assign me a different car right away, but then the QR code didn't update for my new car, even though I clicked on the link from the new text. They also gave me an SUV when I would have preferred the economy car I requested.

Very friendly and effective staff

One of the least stressful car rentals I’ve ever had.

It was easy and price was affordable

A lot of silly fees. I would just like to know what it’s going to cost. I felt like I was reading a cell phone bill; there was six or seven lines of fees. I would appreciate an honest number much more. Otherwise the staff was great and the car was clean.

When I wanted to change the booking they snuck in charging for gas which wasn't the original deal.

Called emergency road side to assist. No one came and couldn’t get a hold of dispatch. Never received text confirming someone was coming after operator said to expect one. After 2 hours called highway patrol and they came to help. It was 10 degrees out. Made it home and never received anything from Budget. No text, no follow up, left for dead. Luckily I was able to use other resources but imagine if I didn’t…

The vehicle itself was very clean. I just didn't like the van style.

I was promised an economy car in writing from Budget for $186.00 including taxes. When I arrived, I was given a choice of either a 15 passenger van, or a large pickup truck! When I complained, the very rude lady at the desk said that’s all they have, and wanted to charge me over $400 for 2 days. I finally took the pickup, but at 73 years old, I had a hard time getting in an out of this huge truck. Horrible experience and service! NEVER AGAIN will I use Budget! I want a refund!

The Altima rode smooth but getting in and out was too low I would have preferred a car that wasn't a low rider. Customer service was ok but when we were sent to find our car in the lot, there wasn't anyone to greet us to find our car and explain that we could pick any car in a certain area. We just didn't know how their system worked, so I had to go and find someone to help us and then she explained the process.

They didn’t give me the car I reserved. I reserved an SUV and they gave me a compact.

Clerk at the front desk mocked me for politely asking not to use their insurance or roadside. Employee outside mentioned it would be "easier" if I took another car in a different space than what was assigned to me. I asked him if I needed to switch or if it was his opinion that I pick a different model and he said go ahead and use that car. The address from the drop off was no where to be found on any documents. It was "St Louis Box Trucks" which also did not appear on Google maps. Had to call their customer service and wait to get an address. Terrible experience.

If you get a 15 passenger Ford Van from Enterprise, you may want to have a step stool. Anyone who has slight mobility issues, will find entry/exit to the van a bit of a challenge without the extra step. No "running boards" on the van.

Reservation process went smooth. Rental car company counter was closed and had long lines at partner company.

I like the fact that they compensated me for another ride because they didn’t have the one I originally reserved. Great customer service!!