I book a car a month in advance, I arrive at miami downtown Avis office car wasn’t available, no one informed me , no call no email , at the desk a very helpful agent Sebastian, very embarrassed for the situation, call customers service for me , customers service after long argument and transfer to many different agent ( 1 hour call) suggest to go to Avis airport to collect a car but fare was TRIPLE I book in advance for 250$ now new fare 750$ Take or leave , or came back the next day for 470 $ , all this unnecessary stress for some one in holiday for 5 days should not happened at a company like Avis, I use Avis all my long life but thank u no more , the service and experience was orribile for me wife and a toddler 1 year old